Assessment Exam Category

What should you do first when you answer an incoming call from a customer?
a. Ask for the customer's feedback about the call
b. Greet the caller and introduce yourself
c. Ask for the purpose of the call
d. Ask for the customer name and contact details

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Option b
Greet the caller and introduce yourself
6 years agoHelpfull: Yes(0) No(0)

Assessment Other Question

A customer is charged a bill of $900, of which he makes a down payment of $400, while the
remaining is to be paid as installments for the next five months. What is the monthly installment that
the customer needs to pay?
a. $80
b. $90
c. $100
d. $180 On 6th March 2005 Monday falls. What was the day of the week on 6th March 2004?
a) Sunday b) Saturday c) Tuesday
d) Wednesday e) None of these