exam Maths Puzzle Numerical Ability

This is from beginning algebra chapter 4 section 4.6 # 68. Rewrite the middle term as a sum of two terms then factor completely. This is what I have so far...
12 w ^ 2 + 19 w + 4

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exam Other Question

Problem reads as such: A corporate analyst is asked to analyze the profitability of the two trucking companies. As a starting point for his analysis, he must find the point at whic Simplify:

{9/(x+1)}/{(1/3-6/(x+1)}

Thanks so much!!