There can be no arguing against a ___________ of mass public _________ and distribution of
medicines, as in the UK.
1) trend, awareness 2) notion, welfare
2) phenomenon, acceptance
3) system, procurement
4) backdrop, campaign
What should you do first when you answer an incoming call from a customer?
a. Ask for the customer's feedback about the call
b. Greet the caller and introduce yourself
c. Ask for the purpose of the call
d. Ask for the customer name and contact details