Latest TCS Aptitude Question SOLUTION: Write an e-mail minimum 70 words to the manager of a company called ITEX, Complaining about a delivery service bought a product , didnot work , called customer care , put me throu

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(#M40029078) TCS Logical Reasoning question Keep an EYE

Write an e-mail minimum 70 words to the manager of a company called ITEX, Complaining about a delivery service

bought a product , didnot work , called customer care , put me through automated tele-services , on hold , for 19 minutes , got disconnected , wrote an e-mail , reply , sorted out , 2 days , problem still unresolved

Asked In TCS TCS 2014 (10 years ago)

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RAKESH  (10 years ago)

Respected Sir,

Through this mail i would like to tell you that, i had bought a product from your company ITEX, which did not work properly. I called customer care to complain about the product but they put me through automated tele-services. I was put on hold for 19 minutes and finally the call got disconnected which was very disappointing. I even wrote an e-mail and got a reply from your company that the problem will be sorted out within 2 days, but the problem still unresolved for me.

Yours Sincerely,
XYZ

Is this solution Helpfull? Yes (36) | No (2)  

Rajan Kumar  (10 years ago)

Subject: Complaining about a delivery service

To,
The Manager
ITEX

Sir,
I bought a product from your company which didnot working properly.For this I called the customer care also but they put me through automated tele-services and i put on hold for 19 minutes and then the call got disconnected. Even i also wrote an e-mail 2 days before to your organisation but my problem is not sorted out and the problem still unresolved. please reply soon.

Warm regards,
Rajan Kumar
Customer

Is this solution Helpfull? Yes (11) | No (5)  

RAJIV KR UTSAV  (10 years ago)

To,
The Manager
ITEX

Sir,
With due respect,I want to state that recently I bought a product through your delivery service.When I brought it home,it dint work.I called the customer care but instead of helping me out he put me through automated tele-services and kept me on hold for 19 minutes and after that the phone got disconnected.I also wrote an e-mail and got a reply from them that my problem would be sorted out in 2 days but even after 5 days the problem is still unresolved.
Thanking you in anticipation.
Warm regards
Rajiv Kr. Utsav

Is this solution Helpfull? Yes (6) | No (9)  

vikash kumar  (10 years ago)

dear sir
we visited your shopping center and bought a product after working for few days the product did not work so we called customer care they put me through an automated tele-services,the customer executive keep me on hold for 19 minutes and after that the call got disconnected we wrote an email regarding this they said that problem will be sorted out within 2 days but no reply afterward and the problem is still unresolved ,please focus on our issue as soon as possible.

regards
vikash

Is this solution Helpfull? Yes (5) | No (5)  

Rima Samanta  (10 years ago)

Subject: Complain about a delivery service
Hi,
Manager of ITEX
This email is to draw your attention to a complain about a delivery service of your company. I bought a product 2 days ago but when it was delivered it did not work. So I called customer care and they put me through automated tele-service which kept me on hold for 19 minutes then the line got disconnected, after this I wrote an e-mail and got reply from them that the problem will be sorted out within 2 days. It's been 3 days since but the problem still unresolved. Please take necessary actions as soon as possible.
Regards,
ABC

Is this solution Helpfull? Yes (5) | No (2)  

Md Yeanur Mallick  (10 years ago)

Dear Sir,
We have brought a product from your company ITEX, But after some day it did not work properly,So we called to the customer care for solve.But they put the call in automated tele services,after holding for 19 minutes,it was disconnected.Then we wrote an email,but no reply.and it was still unresolved.
regards
xxx

Is this solution Helpfull? Yes (2) | No (2)  

Punam Saha  (10 years ago)

Dear Sir,
I bought a product from your company a few days ago and it did not work. I called customer care where they put me through automated tele-services and the call was kept on hold for 19 minutes, after which it got disconnected. I even wrote an email to which i got a reply that the problem will be sorted out within 2 days. Its been 3 days since that and the problem still unresolved for me. Please take necessary actions.
Thanking you in anticipation.
Regards,
XYZ

Is this solution Helpfull? Yes (1) | No (1)  

mahita  (6 years ago)

Dear Sir,
Recently I bought a product of your company. From 10 days it didnot work properly. So I called customer care. They put me through automated teleservices. Later they kept me on hold for 19 minutes, then the call got disconnected. So I wrote an e-mail and got reply that the problem will be sorted out within 2 days. They didnot gave me any reply and the problem still unresolved. Please take necessary action as soon as possible.

With Sincerely,
XYZ.

Is this solution Helpfull? Yes (1) | No   

akanksha  (10 years ago)

Dear Sir,
This is to inform you that that i bought a product from your company which somehow did not work properly.I repeatedly called customer care.But all they did is put me through automated tele-services.I was kept on hold for about 19 minutes.After that unfortunately the call got disconnected.I even wrote an email to 2 days before for this thing to be sorted out at the earliest possible.But i did not get any reply and the problem is still unresolved.I would like you to look into the matter.
regards,
akanksha

Is this solution Helpfull? Yes | No (2)  

poonam  (10 years ago)

dear manager
i want to tell u that i bought a mobile "Itex s duos" from your company on 7th november 2013.it cost 23000 rupees. it is not working properly due to network connectivity and some technical problems. even i called on customer care also. before i could get any response, i had to wait for 19mints and then registered a complain .they told that problem will get resolved within 2 days , but the problem is still unresolved.
regards
poonam

Is this solution Helpfull? Yes | No (2)  

Sujeet Kumar  (10 years ago)

I bought a product from ITEX. But, after 2 days i sorted out that i did not work. Then i called your customer service officer and i talked for 19 minutes after that he put me through automated tele-services on hold and after few minutes i got disconnected. I also wrote a mail to your mail id, but i didn't get any response. So, i have problem still unsolved.So, please reply me soon so that i can solve the problem.

Is this solution Helpfull? Yes | No (1)  

Arindam Mukherjee  (10 years ago)

The Manager
ITEX

Sir,
Sub : Complaining about service

With reference to the above I wish to state the following:
1.I bought a product from your company which did not work properly.
2.So, I called customer care put they put me through automated tele services.I was put on hold for 19 minutes & atlast disconnected
3. I wrote an email & got a reply that the problem will be sorted out within 2 days,but it still remained unresolved
4. Please take necessary steps as soon as possible

Regards,
Arindam

Is this solution Helpfull? Yes | No   

NIMISHA THAPLIYAL  (10 years ago)

Respected sir,
I bought a product ITEX from your company,which did not work properly.Then I called customer care to fix this problem. They put me through automated tele-services.I was put on hold for 19 minutes and suddenly the call got disconnected.I wrote an e-mail to your company and got a reply that it will be sorted out in two days but still it is unresolved.

Yours Sincerely,
ABC

Is this solution Helpfull? Yes | No   

suparna das  (10 years ago)

regared to tell you that last week i bought a product from your comapny ITEX,which didnot work properly.so i called customer care as soon as possible to complain about it.though they response very fast but they put me through automated tele services after hearing my complain.i was put on hold for 19 minutes and finally call got disconnected.it was very disappointing.even i wrote an email and got reply from your company. this problem will be sorted out within 2 days,but still now the problem unsolved for me.
yours truely
.....

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ATIQUR RAHMAN  (10 years ago)

respected sir,
Recently i bought a product from your company ITEX,but it did not work properly.I called customer care,he put me through automated tele-services on old for 19 minutes and after that the call got disconnected.i wrote an e-mail regarding this problem,they reply me that the problem will be sorted out within two days but the problem is still unresolved.so i request you to look on this problem and sort out as soon as possible.
regards
ATIQUR RAHMAN

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anand singh  (10 years ago)

guyzz its necessary to write subject line i email..plzz help

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sandeep gantait  (10 years ago)

respected sir/ma'am

This is to bring your kind notice that i bought a new INTEX product last week but unfortunately it din't worked properly.I called customer care twice on the same day, they put me on hold for 19minutes on automated tele service and atlast got disconnected.I even wrote e mail to the customer care execetve who promised me to sort out the problem with in 48hours but unfortunately the problem is still unresolved.
I never expected such a dissapointing response from your side.Hope you would take some concrete step to resolve the issue.

Yours sincierly
allex mclen

Is this solution Helpfull? Yes | No   

vinayakgupta  (10 years ago)

To manager
ITEX
Subject: regarding bad customer service.
I bought a product from your site which when run did not worked properly. I immediately called customer care and they put me through automated tele services on hold. I waited on the call for 19 minutes and was finally disconnected.
I wrote an e-mail to customer care executive and in reply they promised to sorted out the things within 2 days but even after 3 days my problem is unresolved. So, I am expecting you to take some concrete steps to help me out.
yours sincerely,
XYZ

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Koushik Das  (9 years ago)

Dear Manager,
Sorry to inform you that I have bought a product but it did not work properly.So I called customer care.They hold my call and put my call through automated tele-services and some times keep my call on hold for 19 minutes after it disconnected.I wrote an e-mail.They sorted out my mail and I got reply after 2 days.But problem still unresolved.So, sir in that situation if you kindly take a step I shall be pleased to you.
Thanks & regards
Koushik Das

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mayu  (7 years ago)

Dear Sir,
I recently bought a product from your company, ITEX. This product did not work properly. So I called customer care of your company. They put me through automated teleservices, but my call was put on hold for 19 minutes and after that, it got disconnected. I wrote an e-mail to your office and hoped that the reply will help my problem to be sorted out. It has been 2 days, but the problem is still unresolved. Hope you will do the needful action.

Thanks and Regards,
Sam

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